![]() ![]() I reached out to Corsair and they had me send it back via RMA - however the refurbished on they sent back to me had the exact same problem. Trying USB slots on both the case and direct into the motherboardĭeleting the 'composite virtual input device' driver from device manager and repairing icue (per Corsair's suggestion) Upgrading from Ryzen 2600 to Intel 12600 (including a new motherboard) - I was planning to do this anyways, only noting it as it was basically a totally different platform afterwards that exhibited the same problem Moving dongle closer to my sitting positionĬhanging settings in my router to use different wireless bands I spent hours trying to fix the problem, including:Įnsuring clear site between dongle and headsetĮnsuring USB selective suspend is set to disabled in power options I wonder if Corsair could release the firmware update that fixes the interference issue between HS80 and the router? Anyway, thanks for this post! When I received the HS80 headset in white finish in April, it was working fine until just recently where sound started to cut out as you experienced. I've factory reset my router to set it up once again, resetting HS80 headset seem to have fixed it for now. I apologize for responding to this post from April to May now but I can confirm that headset indeed interfered with Wi-Fi router as well. Hopefully Corsair can make this kind of information more easily accessible whether in FAQ's or at the very least bring it up as an option to check in support requests, instead of telling users to constantly uninstall and reinstall drivers, icue, or just troubleshoot sound problems in windows. The information about the channels and frequency the dongle operates on is tedious to find as well, and I'm lucky I had a friend who knew where to go to find it. I know its most likely just scripts and copy paste information, until you just tell users to send the thing back, but for a company selling wireless products, surely this information should come up in support when discussing connectivity issues. Speaking with support and going back and forth for over a month, being told to uninstall and reinstall drivers / icue multiple times, when the issue is connectivity related, and this information not coming up once is pretty annoying. ![]() So if the issue arises again, I'll switch my 2.4ghz wifi to be in-between these, so either 4 or 12 to reduce overlap. The next thing I'll attempt if the issue comes back is changing the channel the 2.4ghz wifi in my home operates on, as its currently on auto, meaning it will select a channel with the least congestion.Īfter doing some digging, I came across the channels the HS80 dongle operates on being 2402.21MHz, 2440.21MHz, and 2478.21MHz which roughly puts it in channels 1, 8 and 14. I've also found here - - that doing this is better anyway for 2.4ghz as there are several overlapping channels in this band. I'll continue to monitor this as the issue in general wasn't persistent, but occurred often enough to drive you crazy. ![]() Finally coming across this post from a while back - Īfter going into my router settings for 2.4ghz and changing the width from 20/40ghz to be only 20ghz, I have experienced no issues. I've spent some time trying to figure out what is going on. ![]()
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